This page explains how to reach the editors of Casinos of Canada, what we can help with, and what we cannot. We are an independent, informational reference about land-based casinos, gambling laws and the history of gambling in Canada. We do not run a casino, hold player funds, or take bets, so the fastest way to get the right answer often depends on what you need — this page points you in the right direction.
Quick Facts
| [email protected] | |
| Best for | Corrections, questions about our content, suggestions, media and research enquiries |
| Not for | Casino accounts, deposits, withdrawals, winnings, self-exclusion or placing bets |
| Typical reply time | 3–5 business days (Monday–Friday) |
| Support channels | Written only — no phone, live chat or in-person support |
| Language | English |
How to get in touch
The best way to reach us is by email at [email protected]. If a contact form is available below this text, you can use that instead — both reach the same editorial inbox. We read every message and reply during regular business hours, Monday to Friday. To help us answer quickly, include the page you are writing about (a link or the title) and a clear description of your question or the change you are suggesting.
We handle everything in writing. We do not offer phone support, live chat, or in-person appointments, because the site is a small editorial project rather than a business that processes transactions.
What we can help with
We can help with anything to do with the information published on this site. That includes:
- Corrections and updates — a casino that has closed or changed operator, an out-of-date opening date, a wrong city or province, or a rule that no longer applies.
- Questions about our content — if something we wrote is unclear, we are happy to explain it or point you to the right page.
- Source and methodology questions — where a figure or claim came from and how we check facts.
- Suggestions — topics you would like us to cover, or a venue or law we have missed.
- Media and research enquiries — journalists, students and researchers are welcome to get in touch.
If you are not sure where to start, our Casinos of Canada home page is the quickest way to find the section that covers your question — for example our overview of land-based casinos in Canada or our guide to gambling laws in Canada.
What we cannot help with
We cannot help with anything that involves a real casino, an account, or money, because we are not a gambling operator. Casinos of Canada is an independent reference site: we do not run games, we do not hold accounts, and we never take deposits, pay out winnings, or process any payment.
That means we are unable to assist with the following, and contacting us will only delay you:
- Casino accounts — opening, closing, logging in, verifying identity, or resetting a password.
- Deposits and withdrawals — we cannot add funds, release a payout, or investigate a missing transaction.
- Winnings, bonuses or disputes — we have no access to any operator’s systems and cannot adjudicate a dispute.
- Self-exclusion or account limits — these are handled by the casino or the provincial program, not by us.
- Placing bets or playing games — there is no gambling of any kind on this website.
If your message is about any of the items above, the section below tells you who to contact instead.
Where to Go Instead
| What you need | Who to contact |
|---|---|
| Account login, verification, closing an account | The casino operator’s own customer support (website, app or on-site guest services) |
| A deposit, withdrawal or missing transaction | The casino operator directly — they are the only ones who can see your account and move funds |
| A dispute the operator will not resolve | The gaming regulator in the province where you played |
| Self-exclusion or setting spending limits | The operator or your provincial self-exclusion program |
| Help with gambling harm | A provincial help line, e.g. ConnexOntario (Ontario) at 1-866-531-2600, 24/7 and confidential |
| A correction or a question about our content | Casinos of Canada — [email protected] |
Who to contact for account, money or gambling issues
Contact the casino directly for anything involving your account or your money. Each venue and each provincial gaming platform runs its own customer support, and they are the only ones who can see your account, verify your identity, and move funds. Look for the support, help or contact section on the operator’s own website or app, or ask at the cashier or guest services desk if you are at a land-based venue.
Contact the provincial regulator if you have a complaint the operator has not resolved. Gambling in Canada is regulated province by province, so the right body depends on where you played. Our guide to how gambling is regulated in Canada explains the federal–provincial split and points to each regulator.
If you need help with gambling
If gambling has stopped being fun or is causing harm, free and confidential help is available across Canada. We are not a counselling service and we cannot arrange self-exclusion, but we keep a verified list of provincial help lines, self-exclusion programs and support tools on our responsible gambling resources page. In Ontario, ConnexOntario offers free, confidential support 24 hours a day at 1-866-531-2600. Help lines in other provinces are listed on that page.
How to report a correction
Accuracy matters to us, and we welcome corrections. If you spot a mistake — a casino that has closed, a changed law, a wrong figure or date — email [email protected] with the word “Correction” in the subject line.
To help us act quickly, please include:
- The exact page (a link is ideal) and the sentence or figure that is wrong.
- What it should say instead.
- A source we can check, where possible — an official operator page, a regulator’s notice, or a government document.
We review every correction against primary sources before we change anything. When a claim turns out to be wrong or out of date, we update or remove it. We will let you know the outcome if you have asked for a reply.
Media, research and general enquiries
Journalists, students, educators and researchers are welcome to contact us at the same address. Tell us who you are, your deadline, and what you are working on, and we will do our best to help or to point you to a better-placed source. We are an editorial project and do not sell advertising, sponsored posts, affiliate placements or links, so please do not send partnership or link-building offers — we do not accept them.
How long replies take
We aim to reply within three to five business days. Corrections that are clearly supported by a source are usually handled fastest, because we can verify and publish the change without a long back-and-forth. Account, payment and gambling-harm messages are not something we can resolve at all, so for those the quickest path is always the operator, the provincial regulator, or a help line, as set out above. While you are here, you may also find answers in our plain-English look at how casino games work.
Sources
Frequently asked questions (FAQ)
How do I contact Casinos of Canada?
Email the editorial team at [email protected], or use the contact form if one is shown on this page. Both reach the same inbox. Include a link to the page you are writing about and a clear description of your question so we can reply quickly.
Can you help me with my casino account, deposit or withdrawal?
No. We are an independent reference site, not a gambling operator, so we have no access to any casino’s systems and cannot open or close accounts, move money, or investigate a payout. Contact the casino’s own support team, and if the issue is unresolved, the provincial regulator.
How do I report a mistake or outdated information?
Email [email protected] with “Correction” in the subject line. Tell us the exact page, what is wrong, what it should say, and a source we can check. We verify every correction against primary sources before updating or removing the content.
Does Casinos of Canada offer gambling or let me place bets?
No. There is no gambling of any kind on this website. We publish factual information about land-based casinos, gambling laws and the history of gambling in Canada. We do not run games, take bets, or hold player funds.
How long does it take to get a reply?
We aim to respond within three to five business days during the week. Corrections backed by a clear source are usually handled fastest. We cannot resolve account, payment or gambling-harm matters, so for those the operator, regulator or a help line is always faster.